Returns & Exchanges

At Philippa Roberts, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on unworn items within 14 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Pack Your Item

Securely place the jewelry in its original packaging, ensuring it is well-protected to prevent damage during transit back to our studio.

3

Ship the Package

Affix the provided shipping label or use a trackable carrier of your choice to send the item to our designated returns address.

4

Receive Refund or Credit

Once your return is inspected and approved, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing